At SRAM Sales Store, we’re committed to getting premium cycling components to riders worldwide with efficient shipping and a hassle-free returns process. Whether you’re upgrading your drivetrain or finding the perfect wheel size, our policies are designed with cyclists’ needs in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Economical option for non-urgent deliveries
Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on customs processing in your country.
Returns & Exchanges
We stand behind our products with a 15-day return policy from the date of delivery. Please review our requirements below to ensure a smooth return process.
Eligibility Requirements
To qualify for return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags and documentation
- Accompanied by proof of purchase
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Installed components that show signs of use (cranksets, derailleurs, etc.)
- Personalized or special order items (custom aero handlebars, specific size combinations)
- Clearance items marked as final sale
Returns Process
- Initiate Your Return
Email our support team at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
- Receive Authorization
Within 48 hours, we’ll email:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- For exchanges: confirmation of product availability
- Ship Your Return
Package items securely and include:
- Completed return form (will be provided)
- Copy of your invoice
- RMA number clearly visible on package
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, mark package as “Returned Goods” to avoid customs fees.
- Processing
Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation when:
- Your refund is issued
- Your exchange is shipped (with new tracking information)
Exchange Policy
For size exchanges (24-Inch to 29-Inch wheels, 650B to 700c, etc.):
- We’ll ship the replacement once we receive your return
- Price differences will be charged/refunded as needed
- Free return shipping for exchanges of the same product in different sizes
Refund Information
Refunds are processed within 5 business days of receiving your return. The refund method depends on your original payment:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
- PayPal: 24-48 hours to reflect in your account
Note: Original shipping fees are non-refundable except in cases of incorrect or defective items.
Damaged or Defective Items
If your SRAM component arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the damage/defect
- We’ll arrange prepaid return shipping and expedite your replacement
Need Assistance?
Our Texas-based support team is ready to help with any shipping or returns questions. Contact us at [email protected].
SRAM Sales Store
4310 Whiteman Street, BRYAN, US 77807