At SRAM Sales Store, we stand behind our premium cycling components with the same confidence we have in our drivetrain technology. If your purchase doesn’t meet your performance expectations, our straightforward returns process ensures you’re back on the road quickly.

Eligibility & Timeframe

You may return or exchange most items within 15 days of delivery, provided they are:

  • In original, unused condition
  • In original packaging with all tags and documentation
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Installed components (cranksets, derailleurs, etc. that show signs of use)
  • Personalized or special order items (custom aero handlebars, specific size combinations)
  • Clearance items (marked as final sale)

Returns Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Authorization

Within 48 hours, we’ll email:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • For exchanges: confirmation of product availability

Step 3: Ship Your Return

Package items securely and include:

  • Completed return form (will be provided)
  • Copy of your invoice
  • RMA number clearly visible on package

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation when:

  • Your refund is issued
  • Your exchange is shipped (with new tracking information)

Refund Timeline & Methods

Refunds are processed within 5 business days of receiving your return. The refund method depends on your original payment:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: 24-48 hours to reflect in your account

Note: Original shipping fees are non-refundable except in cases of incorrect or defective items.

Exchange Policy

For size exchanges (24-Inch to 29-Inch wheels, 650B to 700c, etc.):

  • We’ll ship the replacement once we receive your return
  • Price differences will be charged/refunded as needed
  • Free return shipping for exchanges of the same product in different sizes

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear SRAM Sales Store Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: Product Name: [e.g., SRAM RED 22 Crankset 170mm] Size/Model: [if applicable, e.g., 29-Inch, 700c] Reason for Return: [e.g., Incorrect size, Defective part, etc.] I prefer: [Refund to original payment method / Exchange for (specify product and size)] Please provide return instructions and any required forms. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

Damaged or Defective Items

If your SRAM component arrives damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange prepaid return shipping and expedite your replacement

International Returns

For customers outside the U.S.:

  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties
  • Return shipping costs may be higher – consider using your original carrier

Questions? Our Texas-based support team is ready to assist at [email protected].